Effective Date: 15/04/2018

Welcome to Maktech Infosystems Private Limited. These Terms & Conditions ("Terms") govern your access to and use of our websites, software applications, products, and services. By accessing or using any service provided by Maktech Infosystems Private Limited, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue the use of our services immediately.

1. Introduction

Maktech Infosystems Private Limited is a technology company specializing in Software as a Service (SaaS), CRM solutions, business automation software, website development, mobile application development, cloud solutions, and custom software development.

Our services are designed to help businesses streamline operations, improve customer engagement, manage workflows, and enhance productivity through reliable and scalable technology solutions.

These Terms apply to all users, customers, visitors, and organizations using our products and services.

2. Acceptance of Terms

By accessing our website, registering an account, purchasing a subscription, or using any service offered by Maktech Infosystems Private Limited, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you are accepting these Terms on behalf of a company or organization, you represent that you have the authority to bind that organization to these Terms.

3. Our Services

Maktech Infosystems Private Limited provides a wide range of software and technology solutions, including but not limited to:

  • Customer Relationship Management (CRM) Software
  • Lead Management Systems
  • Loan Management Software
  • Insurance CRM Solutions
  • Custom Software Development
  • Website Design and Development
  • Mobile Application Development
  • Cloud Hosting and IT Services
  • WhatsApp Business API Integration

We may introduce new features, enhancements, updates, or discontinue certain services at our discretion to improve functionality and user experience.

4. Account Registration and Security

Certain services require you to create a user account. You agree to:

  • Provide accurate and complete registration information.
  • Keep your login credentials confidential.
  • Take reasonable precautions to prevent unauthorized access to your account.
  • Notify us immediately if you suspect unauthorized use of your account or any security breach.

You are responsible for all activities carried out using your account credentials.

5. Acceptable Use

You agree to use our services responsibly and in compliance with all applicable laws and regulations. You must not:

  • Use our services for any unlawful, fraudulent, or misleading purpose.
  • Attempt to gain unauthorized access to our systems, servers, databases, or networks.
  • Upload or transmit viruses, malware, ransomware, or any harmful software.
  • Interfere with the security, availability, or performance of our services.
  • Reverse engineer, copy, or modify our software without written authorization.
  • Use WhatsApp Business API or messaging services in violation of WhatsApp's policies, spam regulations, or applicable laws.

Violation of these Terms may result in suspension or termination of your account.

6. Intellectual Property Rights

All intellectual property rights relating to our software, source code, website content, designs, trademarks, logos, graphics, documentation, databases, and other materials are owned by or licensed to Maktech Infosystems Private Limited.

Except where expressly permitted in writing, you may not copy, reproduce, distribute, modify, sell, or create derivative works based on our content or software.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, storage, and protection of personal information are governed by our Privacy Policy and applicable data protection laws.

By using our services, you consent to the processing of your information as described in our Privacy Policy.

8. Suspension and Termination

Maktech Infosystems Private Limited reserves the right to suspend or terminate your account or access to our services at any time if:

  • You violate these Terms & Conditions.
  • Your activities may harm our systems, services, or other users.
  • We are required to do so by law.
  • Subscription payments remain unpaid beyond the applicable grace period.

Upon termination, your right to use our services will immediately cease.

9. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Maktech Infosystems Private Limited disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

While we continuously strive to improve our services, we do not guarantee that they will always be free from interruptions, bugs, or technical issues.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Maktech Infosystems Private Limited shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

  • Loss of business opportunities
  • Loss of profits or revenue
  • Loss of data
  • Business interruption
  • Loss of goodwill
  • Any damages arising from the use or inability to use our services

Our total liability for any claim arising out of these Terms shall not exceed the amount paid by you for the relevant service during the preceding twelve (12) months, unless otherwise required by applicable law.

11. Changes to These Terms

Maktech Infosystems Private Limited may revise these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or business operations.

The latest version will always be published on our website with the updated Effective Date.

Your continued use of our services after any modifications constitutes your acceptance of the revised Terms.

12. Dispute Resolution and Governing Law

We aim to resolve all disputes fairly and efficiently. Any dispute arising out of or relating to these Terms shall first be resolved through good-faith discussions between the parties.

If a resolution cannot be reached, the dispute may be referred to mediation or arbitration, where applicable, in accordance with the laws of India.

These Terms shall be governed by and interpreted in accordance with the laws of India. Courts located in New Delhi, India, shall have exclusive jurisdiction over matters not resolved through alternative dispute resolution.

13. Contact Us

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact us:

Maktech Infosystems Private Limited

  • Email: sales@maktechsystems.com
  • Phone: +91-9540809797, +91-9818513107